Privacy policy

Our webshop, www.amoue.com (the “Website”, “we”, “us”, or “Amoué”), processes certain personal data. We value the privacy of our customers and visitors (“users” or “you”) and are committed to protecting your personal data. We comply with all applicable data protection regulations, including the General Data Protection Regulation (“GDPR”).

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our Website, including when you create an account, subscribe to our newsletter, purchase a product, or participate in promotional actions or competitions. It also informs you of your legal rights under the GDPR and how you may exercise them.

We do not intend to collect personal data from individuals under the age of 16, unless consent is provided by a parent or legal guardian. Because we cannot verify the age of users, we advise parents or guardians to actively monitor their children’s online activities.

Please read this Privacy Policy together with our Terms & Conditions and any other legal notices presented on our Website. By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. General

This Privacy Policy explains how Amoué B.V.
collects, uses, and protects your personal data when you:

  • Visit our website
  • Place an order
  • Sign up for newsletters
  • Contact customer service

We respect your privacy and handle personal data in accordance with the General Data Protection Regulation (GDPR).

2. Personal data we collect

We collect the following information when you use our website or place an order:

Category | Examples

  • Identity information | First and last name
  • Contact details | Email address, shipping address, billing address
  • Order information | Products ordered, payment method
  • Payment data | Processed securely by third-party payment providers
  • Customer service info | Email communication and order history
  • Cookies and website usage | IP address, device info, browsing activity

We do not store credit card details, payments are handled via secure licensed payment providers (iDeal, Klarna, credit card processors).

3. Purpose of data processing

We use your personal data to:

  • Process and deliver your order
  • Contact you regarding your purchase or account
  • Handle returns, exchanges, and customer service requests
  • Improve our Website and user experience
  • Send promotional emails or newsletters (only with your consent)
  • Comply with legal and tax administration requirements
4. Legal bases for processing

We process your personal data based on one or more of the following legal grounds:

  • Contract: necessary to process your purchase
  • Legal obligation: required for bookkeeping and tax purposes
  • Legitimate interest: improving the Website and preventing fraud
  • Consent: only applicable to newsletter and marketing communication
5. Data retention

We store your personal data only for as long as necessary for the purposes described above.

  • Order and invoice information: retained for 7 years (legal requirement)
  • Customer service messages: retained for 12 months
  • Marketing data (newsletter): retained until you unsubscribe

You may request deletion of your account or marketing data at any time.

6. Sharing Personal Data

We only share data with third parties when
necessary, such as:

  • Shipping carriers (to deliver your order)
  • Payment service providers (iDeal, Klarna, card issuers)
  • IT and analytics providers (website hosting,
    newsletter software)

We do not sell personal data to third parties.

7. Cookies

We use cookies to:

  • Keep items in your shopping cart
  • Improve website usability
  • Personalize your browsing experience

You can manage or disable cookies in your browser settings.

8. Security

We take data protection seriously and use:

  • Encrypted connections (SSL)
  • Secure servers
  • Access limitation
9. Your rights

You may request:

  • Access to your data
  • Correction or deletion
  • Restriction of processing
  • Transfer of data (data portability)
  • Withdrawal of newsletter consent

To exercise these rights, contact info@amoue.com