Terms & Conditions

INTRODUCTION

By placing an order through www.amoue.com you agree with Amoué B.V. and accept these General Terms and Conditions.

These General Terms and Conditions apply to all offers, orders, and purchases made on our website. Before completing an order, you will be asked to confirm that you have read and agreed to them.

We recommend reading these Terms carefully. They contain important information about your rights and obligations as a customer of Amoué B.V.

Article 1 Definitions

·       Amoué B.V.: A private company (“besloten vennootschap”), established under Dutch law and registered with the Chamber of Commerce under file number 96851627.

·       Site: The website www.amoue.com, including subdomains.

·       Customer / You: Any natural person (consumer) placing an order through the Site for purposes outside their trade, business, craft, or profession.

·       Product(s): All products offered for sale on the Site.

·       Agreement: Any purchase agreement between the Customer and Amoué B.V. completed through the Site.

·       General Terms and Conditions: The present terms and conditions.

Article 2 Applicability

2.1 These General Terms and Conditions apply to all offers, orders, deliveries, and agreements concluded via the Site.
2.2 Deviations from these conditions are only valid if explicitly agreed upon in writing.
2.3 If any provision in these Terms is void or invalid, the remaining provisions will remain in full force.

Article 3 Prices and Information

3.1 All prices shown on the Site include VAT and applicable government levies.
3.2 Any applicable shipping costs are shown during checkout before the Agreement is concluded.
3.3 While Amoué B.V. compiles content with great care, errors may occur. Amoué B.V. cannot be held liable for typographical or display errors.

Article 4 Conclusion of Agreement

4.1 The Agreement takes effect when the Customer places an order and accepts these Terms.
4.2 Amoué B.V. confirms the order by email.
4.3 If incorrect or incomplete customer information is provided, Amoué B.V. may suspend fulfillment until corrected.

Article 5 Execution and Delivery

5.1 After confirmation, Amoué B.V. hands the order to the selected shipping carrier.
5.2 Amoué B.V. may engage third parties to perform its obligations under the Agreement.
5.3 Estimated delivery times are displayed on the Site.
5.4 If delivery cannot take place within 14 days, the Customer will be notified and may cancel the Agreement free of charge.
5.5 Customers are advised to inspect the Product upon delivery and report any defects within five (5) working days.
5.6 Risk transfers to the Customer only upon delivery of the Product to the submitted shipping address.

Article 6 Returns & Right of Withdrawal

6.1 The Customer has the right to return non-beauty Products within fourteen (14) days after delivery, without stating a reason.
6.2 Beauty and skincare Products may only be returned if unopened, unused, and still sealed in their original packaging, due to hygiene regulations.
6.3 The Customer is responsible for the costs of return shipping.
6.4 To start a return, the Customer must notify Amoué B.V. by email at service@amoue.com within the withdrawal period.
6.5 Returned Products must be sent back in original condition and packaging.
6.6 After receipt and inspection of the return, Amoué B.V. will refund the purchase amount including the original shipping costs within 14 days.
6.7 Refunds are issued either:

·       to the original payment method, or

·       as store credit, depending on Customer preference.

Article 7 Payment

7.1 Orders can be paid using:

·       iDeal

·       Credit Card (e.g., Visa, Mastercard)

·       Klarna (Buy Now, Pay Later)

7.2 Customers must ensure payment details provided are accurate.

Article 8 Warranty and Conformity

8.1 Amoué B.V. guarantees that Products conform to the Agreement, product description, and applicable statutory requirements.
8.2 If a Product does not conform, the Customer must contact Amoué B.V. as soon as reasonably possible.

Article 9 Liability

9.1 Amoué B.V. is not liable for indirect or consequential damages (including loss of profits).
9.2 Liability is limited to the purchase price of the relevant Product, unless prohibited by law.

Article 10 Force Majeure

10.1 Amoué B.V. is not responsible for delays or inability to fulfill the Agreement due to causes outside its reasonable control (force majeure).

Article 11 Intellectual Property

11.1 All content on the Site (including images, text, designs, logos, and trademarks) belongs to Amoué B.V. or its licensors.
11.2 Content may not be copied, reproduced, or distributed without written consent.

Article 12 — Governing Law and Disputes

12.1 Dutch law applies to these General Terms and Conditions and to all Agreements.
12.2 Any disputes will be settled by the competent court in The Netherlands.